Money: Americans typically spend 5 days of almost every week devoted to trying to obtain it. Insurance companies do too. As long as they are acting in “good faith” (the standard required of them by law), they are entitled to try to deny paying it out, or if they must pay, to delay its payment or minimize its amount. They do well when they take in as much in premiums as possible and pay out as little as possible in claims. When viewing your case from this perspective, it’s not a surprise that your case will drag on. Insurance companies also invest the premium payments they receive, so there is a financial incentive for them to hold onto the money so they can earn its time value.
Impatience: Often times, an injured person’s case is the only legal case they will have during their entire life. He or she will focus on it frequently. In contrast, once an insurance company finishes one case, they just move on to the next one. If one case doesn’t settle, it will move on to trying to settle the next case. They are also well aware of your impatience. If they think that they can get you to accept X now instead of a multiple of X two years from now, they will do it. The best settlement offers always come the morning when a jury is set to be picked.
Fairness: The law is a complex system of rules designed to level the playing field among people and balance competing interests. Just as an injured party in a legal case has a right to be compensated for his or her loss, an insurance company has the right to fully investigate the claim to ensure that it’s legally obligated to pay it. Claimants are not taken at their word, their version of events is compared to other witnesses and investigators. Investigation takes time, and insurance companies are entitled to this time by law.